Hey Kaleido Trays

PROCESSING TIME

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• Orders placed after 5 PM EST will be processed on the next business day.

• You will receive another notification when your order has shipped.

SHIPPING RATES & DELIVERY ESTIMATES

 Shipping charges for your order will be calculated and displayed at checkout. Below are the estimated delivery times for different shipping options:

• Standard Shipping (3-7 business days) – Free for All Items

• Expedited Shipping (2-4 business days) – Free for orders over $50, otherwise calculated at checkout.

• Express Shipping (1-2 business days) – Cost varies based on weight and destination.

Please note that these delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

RETURNS & EXCHANGE POLICY

We have a 30-days return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@primefig.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.